At 7ToneCraft, we strive to provide high-quality digital products and services designed to help artists, producers, and creators achieve professional sound and unlock their creative potential. All items on our platform — including beat packs, custom beats, MIDI files, STEM tracks, and related resources — are delivered exclusively in digital format. Once an order is confirmed and payment is successfully processed, customers gain immediate access to download links for the purchased products or receive personalized delivery of custom services according to the package selected.

Due to the nature of digital goods, traditional returns are not possible, as these products cannot be physically retrieved once delivered. For this reason, refunds are generally not offered after the product has been accessed, downloaded, or partially used. However, we understand that special circumstances may arise, and our goal is to ensure a positive experience for every customer. Therefore, refund requests may be considered on a case-by-case basis under the following specific conditions:

• If a duplicate purchase occurred accidentally for the same product or service within the same account or transaction.
• If the purchased digital product was not delivered due to a confirmed technical error on our part (e.g., broken link, failure in the delivery system).
• If the purchased files are completely inaccessible, despite following all provided download instructions and after cooperating with our support team to resolve the issue.

To initiate a refund request under these circumstances, customers must contact our support team within 7 days of the original purchase date, providing the order number, proof of payment, and a detailed description of the issue. Our support team will review each case individually, verify the claim, and, if eligible, process the refund to the original payment method within a reasonable timeframe.

Please note that the following situations do not qualify for a refund under any circumstances:

• Change of mind after purchase or dissatisfaction with the product content when it matches the description provided on the website.
• Accidental purchases made without reviewing the product details or licensing terms.
• Issues related to technical limitations on the customer’s side, such as incompatible software, insufficient storage, or device malfunctions, as these factors are beyond our control.
• For custom production services, refunds cannot be provided after work has begun, as these services involve dedicated time, resources, and creative effort tailored exclusively to the client’s specifications.

We highly encourage customers to review all product descriptions, audio previews, and service details carefully before making a purchase. If you have any questions or concerns prior to ordering, our support team is always available to provide clarification and assist you in selecting the right product or service for your needs.

Our commitment is to deliver exceptional quality and ensure customer satisfaction while maintaining fair and transparent policies for all parties involved. If you believe your situation qualifies for a refund under the outlined conditions, please contact us at support@7tonecraft.world with your request, and we will do our best to resolve the matter promptly and professionally.

Thank you for choosing 7ToneCraft. We appreciate your trust in our services and look forward to helping you create music that stands out.